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Jessica Assefa

Senior Consultant

Jessica is a seasoned healthcare professional specializing in Medicare Advantage (MA) Star Ratings and quality improvement. With over two decades of experience, her expertise spans Medicare, Medicaid, Marketplace, and dual eligible programs, with a proven track record of guiding contracts to four and five-star ratings nationally. She has extensive experience in leadership roles on the MA payer side, including positions as Chief Quality Officer and Senior Director of Star Ratings. Jessica has led quality improvement initiatives and strategic planning for local, regional, and national MA plans, focusing on HEDIS, medication adherence, CAHPS, HOS, provider relations, value-based care, and health plan operations driving significant improvements in Star Ratings and overall plan performance. 


Before her roles in the payer sector, Jessica's healthcare journey began on the provider side, where she held leadership positions and specialized in the care of geriatric and disabled populations. Her experience as a nurse gave her a deep, firsthand understanding of healthcare delivery and patient needs, which informs her approach to quality improvement. 


This unique combination of experience on both the payer and provider sides of the healthcare industry positions brings a comprehensive perspective, deep regulatory knowledge, and a proven track record of making significant impacts in improving healthcare quality and outcomes. 

Jessica Assefa
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