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Caroline Rufino


Caroline has over 20 years of healthcare experience working with Medicare and Medicaid where she has developed a passion for compliance, process improvement, and managing information systems. She has used her breadth of experience and knowledge to help health plans maintain compliance with CMS and State regulations in operations, sales, finance, membership administration, and vendor systems. Caroline’s strong leadership, use of empirical data, and organizational skills have allowed her to drive process improvements across teams.


Caroline has extensive experience in managing implementations, assessments and remediations of core operational systems from performing Medicare operations compliance assessment on end-to-end processes to managing and tracking new system as well as cross-functional process implementations.  In addition to regulatory expertise, Caroline has managed software development teams working with business and product owners on requirements gathering, backlog grooming, enhancements, releases, and documentation.

Caroline Rufino
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