Ana Berridge

Ana has over 20 years of healthcare and health plan experience. Within the health plan environment, she served as Director of Quality Improvement Operations, where she had oversight of Stars/HEDIS®/NCQA/QRS/EQRO, population health programs, new product implementation, value-based care programs, policy advocacy, and health equity programs.  As a consultant, she was the Senior Advisor to national and regional Medicare Advantage, Commercial, DSNP, and Medicaid health plans to assess, identify, and mitigate opportunities for improvement.

Ana has expertise in developing innovative member and provider interventions integral in the successful improvement of key HEDIS and CAHPS quality measures and meeting corporate and contractual goals. She has experience with successfully identifying and implementing new-to-industry initiatives, such as texting, with proven quality and financial improvement.

Ana is bilingual in English and Spanish and has used this in community initiatives to help engage members and improve the quality of care for the Medicaid, Medicare, ACA, and Commercial populations. She holds a master’s degree from Simmons University in Health Administration and a bachelor’s degree from the University of New Hampshire.